F.A.Q
How far in advance should I place an order?
Answer: We suggest placing orders as early as 4 weeks in advance and no later than two weeks in advance. On occasions we are able to accommodate last minute requests. A rush/expedited fee will apply to those type of orders.
How do I place an order?
Answer: You can place an order by emailing us at simplesweets91@gmail.com with your name, number, date of event, time you would like to pick up your order, and theme/occasion.
What if I don’t see something I want on the menu?
Answer: Please shoot us an email or fill out our contact form online! We can still provide most things not already listed, and we love the challenge of something new!
Do you require a retailer or deposit?
Answer: A NON-REFUNDABLE deposit/retailer of 40% of your order total is required to secure your date. All orders that are under $100 must be paid in FULL at the time the order is placed/invoice sent. All invoices are canceled after 24 hours if payment has not been received.
How do I pay for my order?
Answer: We send an invoice via square that will allow you to pay by card. Unfortunately
Do you deliver or ship your treats?
Answer: At this time we do not ship. Delivery is available and starts at $25 for the first 10 miles and will be $2 a mile round trip there after.
**Please Note**
Food & Allergy Disclimer
Simple Sweets LLC is not an allergy free bakery. Many of our products may contain egg, wheat, milk, soy,nuts, etc. Therefore we cannot guarantee the absence of cross contamination with any baked goods.
Simple Sweets LLC will not assume liability for adverse reactions to foods consumed. Customers are responsible for notifying Simple Sweets LLC of any dietary restrictions prior to placing an order.
TERMS AND CONDITIONS
· All deposits are NON-REFUNDABLE. Unless I MYSELF decide the fault is MINE.
· Any payment received for a canceled order, can be used for a future date (no more than 60 days from the original event/due date) as long as simple Sweets LLC has been notified of the cancellation or reschedule one week (7 days) prior to your event).
· If you cancel or reschedule your event and you notify Simple Sweets LLC in less than one week (7 days) all payments will be fortified, and a new retainer fee will be required to reserve a new date.
· Simple Sweets LLC is not responsible for your treats/items once delivery/pick up/set up is complete.
· For all Grab your addiction sales: If you place an order and are unable to pick up or will not be home for delivery you will NOT be refunded, you may pick up your items on the next day.
· When picking up your treats, please have a level clean surface to place them. Laps, seats, and trunks are uneven surfaces and even small journeys can alter the treats.
· On warm or summer days, please keep your car air conditioned so that the environment can stay cool or keep the windows low enough to have air circulating.
· If you are not taking your treats directly to your event, please keep them refrigerated. Until you are ready to put them on display or hand them out.
· On occasion, simple Sweets LLC will photograph orders and reserves the right to use any and all photographs for display or promotion without any compensation to you.
· Payment of your invoice serves as your understanding and agreement of the terms and conditions listed above.